Plumbing emergencies don’t wait for business hours, and neither do we. New Pro is a 24/7 emergency plumber for the Westside — burst pipes, backups, no water, water heaters, and more, flat-rate.
Written bySteven Lockhart·Reviewed byMiguel Lopez, Owner & Licensed Plumber, New Pro Plumbing (CSLB #974600)·Last reviewedAugust 2026 · 7 min readQuick Answer
An emergency plumber handles urgent problems that can’t wait — a burst pipe, a sewage backup, no water, or a failing water heater. In most water emergencies, the first move is to shut off your water at the main; for a suspected gas leak, leave and call 911 first. New Pro responds 24/7 across West LA, flat-rate.
An emergency plumber exists for the problems that can’t wait for a scheduled appointment — a pipe bursting at 2 a.m., sewage backing up on a holiday weekend, the sudden loss of all water, a water heater flooding the garage. The value is fast response, because in these situations waiting until morning means more damage, a health hazard, or a home you simply can’t use.
An emergency plumber — a plumbing service available at any hour, day or night, for urgent problems like burst pipes, sewage backups, loss of water, and failing water heaters.
New Pro answers around the clock across West LA. Whatever the emergency, the two things that matter most are knowing the right first move — usually shutting off your water — and having a local, licensed plumber a phone call away.
Almost every plumbing emergency falls into one of two responses — and getting the distinction right matters for your safety.
For a burst pipe, a leak, or a sewage backup, the first move is to stop the water — at the fixture valve or the main shut-off.
If you smell gas, do not treat it as a plumbing call — leave and call 911. See what to do in a gas leak.
Know your shut-off valve. The single best emergency prep is locating your main water shut-off on a calm day — so you can stop the water in seconds when it counts.
The steps below cover most water emergencies. The one exception is a gas leak — for that, leave and call 911 first.
For a leak or burst, close your main shut-off valve to stop the flooding.
If you smell gas, leave and call 911 and your gas company — do not treat it as a plumbing call.
For a backup, stop flushing and draining so it does not get worse.
Move valuables and electronics and towel off spreading water.
We respond 24/7 and will talk you through anything else on the way.
Photograph the damage for your insurance claim.
Plumbing emergency right now? We respond 24/7 across the Westside.
Call (310) 663-7666Our full range of emergency plumbing services across West Los Angeles — from burst pipes and backups to water heaters, gas concerns, and more.
Some problems need a plumber now; others can be scheduled. Call right away for a burst pipe or major leak flooding the home, a sewage backup, a complete loss of water, or your only toilet overflowing. These involve damage, health risk, or an unusable home, and waiting makes them worse.
Problems you can contain usually can wait for a normal visit: a dripping faucet, a single slow drain with another bathroom available, or a running toilet you can shut off at its valve. And for a suspected gas leak, remember the exception — that is a 911 emergency, handled by the gas company first and a licensed plumber afterward. The U.S. EPA notes that prompt response limits water damage and waste, which is exactly what shutting off the water and calling quickly achieves.
Whatever the situation, we operate under a license you can verify with the CSLB (#974600) and permit repairs through the Los Angeles Department of Building & Safety where required — so an emergency fix is also a properly documented one.
The Bottom Line
A plumbing emergency is about timing — the problems that can’t wait, where fast response saves money, damage, and stress. For water emergencies, shut off the water and call; for a gas leak, leave and call 911 first. Know where your main shut-off valve is before you ever need it, and keep a 24/7 number handy. New Pro is that number for the Westside — local, licensed, and flat-rate, any hour.
An emergency plumber handles urgent plumbing problems that can’t safely wait for a scheduled appointment — burst pipes, major leaks, sewage backups, loss of water, failed water heaters, and similar situations, any hour of the day or night. The role is fast response to stop damage and restore essential plumbing, followed by a proper repair. New Pro provides this around the clock across West LA, with flat-rate pricing agreed before any work begins.
A plumbing emergency is a problem that can’t wait — typically a burst pipe or major leak flooding the home, a sewage backup, a complete loss of water, or an overflowing toilet when it’s your only one. A suspected gas leak is a special case: that is a 911-and-gas-company emergency, not a plumber-first one. Problems you can contain — a dripping faucet, a single slow drain with another bathroom available — can usually wait for a normal scheduled visit.
For most water emergencies, shut off your water — at the individual fixture’s valve if the leak is isolated there, or at the main shut-off valve if a pipe has burst or you can’t tell where the leak is. Then stop using water, contain the damage by moving valuables and towelling up water, and call. For a suspected gas leak, don’t do any of that: leave the building immediately and call 911 and your gas company from outside.
Yes. New Pro is available around the clock for plumbing emergencies across West LA — nights, weekends, and holidays included, because that’s when many emergencies happen and when other shops are closed. Being local to the Westside is part of what lets us respond quickly rather than dispatching from across the county. Call any time and we’ll get a licensed plumber to you as fast as we can, with an honest estimate of timing.
We price emergency work flat-rate by the job, agreed before we begin, rather than running an hourly clock that climbs after hours — so you know the cost up front even on a middle-of-the-night call. Emergency work can carry a premium over a routine scheduled visit given the timing, but we’re transparent about the number before starting. That matters most in an emergency, when it’s easiest to feel pressured into agreeing to unknown costs.
For a suspected gas leak, call 911 and your gas company first — not a plumber. Leave the building immediately, don’t touch light switches or anything that could spark, don’t light a flame, and call from outside. The gas company makes the property safe; a licensed plumber repairs the gas line only afterward. This is the one plumbing-adjacent emergency where the plumber is not your first call, and getting that right matters for your safety.
Written by the New Pro Plumbing content team and reviewed for technical accuracy by Miguel Lopez, owner and California-licensed plumber (CSLB #974600). Safety guidance follows U.S. EPA, CSLB, and LADBS sources where cited, and gas-leak guidance follows public safety practice. This is general information, not a substitute for calling 911 in a gas emergency. Last reviewed: August 2026.
Local, licensed, and family-owned, with flat-rate pricing agreed before we start. Shut off your water, then call — any hour, day or night.
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